1. Introduction
This Service Policy outlines the terms and conditions for the services provided by The Local Carpenter (“we,” “our,” or “us”) in Adelaide, South Australia. By engaging in our services, you agree to the terms and conditions outlined in this policy.
We are committed to providing high-quality carpentry services with a focus on customer satisfaction. This policy is designed to ensure clarity and transparency for all our clients.
We provide a wide range of carpentry and building solutions, including but not limited to:
Our services are tailored to meet the specific needs of each client, whether for residential, commercial, or bespoke projects.
Before starting any work, we will provide a detailed written estimate or quote based on the project requirements. The estimate is subject to change if additional work is required or if unforeseen circumstances arise.
We strive to meet all project deadlines. However, project timelines may be affected by weather conditions, material delays, or other unforeseen circumstances. We will notify you promptly if any delays occur.
Clients are responsible for ensuring that the work site is ready for the agreed-upon start date. This includes providing access to the area, necessary utilities, and clearance for our team to begin work.
A deposit is required before work begins, with the balance due upon completion. Payment terms and amounts will be specified in the quote or service agreement.
We accept payments through bank transfer, credit/debit cards, and other secure methods.
In the event of late payment, a late fee may be applied as per the agreed terms. We reserve the right to pause work until payment is received.
If you need to cancel or reschedule a project, please notify us at least 7 days in advance. Cancellations made after this period may incur a cancellation fee.
If there are any changes or additions to the project scope after the work has started, we will provide a revised estimate and timeline. Changes may impact the final cost of the project.
We reserve the right to terminate the project if payments are not received, if there is a breach of contract, or if the work becomes impossible or unsafe to complete.
Clients must:
Failure to meet these responsibilities may affect the project timeline or result in additional charges.
We offer a workmanship warranty on all services provided. If any issues arise due to defects in craftsmanship within the warranty period, we will repair or replace the work at no additional cost.
This warranty does not cover:
The warranty period is typically 12 months from the date of completion unless specified otherwise.
We will not be held liable for:
Our total liability for any claims will be limited to the amount paid for the affected services under the specific agreement.
We adhere to all health and safety regulations in the construction and carpentry industry. Our team is fully trained and equipped to handle any project safely.
Clients are expected to maintain a safe working environment. If the site is deemed unsafe, we reserve the right to suspend work until the safety concerns are addressed.
We respect your privacy and confidentiality. All project details, designs, and any other proprietary information shared with us will be kept confidential and not disclosed to third parties without your consent unless required by law.
We may update this Service Policy to reflect changes in our services or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date.
If you have any questions about this Service Policy or wish to discuss any aspects of our service terms, please contact us at:
📧 thelocalcarpentersa@outlook.com
📞 04 685 722 94
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